Frequently Asked Questions

Creating a free account gives you access to all features including:

• Save your favorite tools for quick access
• Sync notes across devices
• View your tool usage history
• Access the Chrome extension
• Set up monitoring for websites, SSL, and domains

Sign up is free and takes less than 30 seconds!

Yes! MyNetworkTools is currently free for a limited time with full access to all 108+ tools. We're in our growth phase and want as many people as possible to experience our platform. In the future, we may introduce Pro and Team plans with additional features, but all current users will be grandfathered in with special benefits.

MyNetworkTools is a Progressive Web App (PWA). You can install it in several ways:

• Desktop: Click the "Install App" button in the navigation bar, or use your browser's install option
• Mobile: Tap "Add to Home Screen" in your browser's menu
• Chrome Extension: Download our Chrome Extension for quick toolbar access

MyNetworkTools works on all modern browsers:

• Chrome: Fully supported + Chrome Extension available
• Firefox: Fully supported
• Safari: Fully supported (macOS and iOS)
• Edge: Fully supported + Chrome Extension compatible
• Brave: Fully supported + Chrome Extension compatible

For the best experience, we recommend using the latest version of your browser.

Yes! MyNetworkTools is a Progressive Web App (PWA), which means you can install it on your phone just like a native app:

• iPhone/iPad: Open Safari → Tap Share → "Add to Home Screen"
• Android: Open Chrome → Tap menu → "Add to Home Screen" or "Install App"

The PWA works offline for many tools, syncs your data, and receives automatic updates - no app store required!

No downloads required! All 108+ tools work directly in your browser. However, you have optional ways to enhance your experience:

• PWA Install: Add to your home screen for app-like experience
• Chrome Extension: Quick toolbar access to 31 popular tools

Both options are free and optional - the website works perfectly on its own.

Absolutely. We take security seriously:

• SSL Encryption: All data transmitted is encrypted
• No Data Storage: We don't store your query data or tool inputs
• Privacy First: We never share your information with third parties
• Secure Authentication: Passwords are hashed using industry-standard algorithms

To keep our platform fast and secure, accounts inactive for 30 days are automatically deleted. Simply log in at least once a month to keep your account active. You can also earn bonus days by referring friends!

When you create an account, you receive a Security Key. This key is used to reset your password instead of email verification. Visit the Forgot Password page and enter your security key to set a new password. Important: Keep your security key safe - it's shown only once during signup!

For security purposes, you can only be logged in on one device at a time. If you log in on a new device, your previous session will be automatically ended. This helps protect your account from unauthorized access.

To change your password:

• Go to your Account page
• Click "Change Password" in the Security section
• Enter your current password and new password
• Click "Update Password"

If you forgot your password, use your Security Key on the Forgot Password page.

You can update your profile information from your Account page:

• Username: Can be changed once every 30 days
• Email: Can be updated anytime - used for account notifications
• Display Name: Shown in the community blog and comments

Changes take effect immediately.

To permanently delete your account:

• Go to your Account page
• Scroll to the "Danger Zone" section
• Click "Delete Account"
• Confirm by typing your username

Warning: This action is permanent and cannot be undone. All your data including notes, monitors, history, and settings will be deleted.

We collect minimal data to provide our services:

• Account Info: Username, email, hashed password
• User Content: Notes, favorites, monitor settings (stored securely)
• Usage Stats: Tool usage counts for your history (not the actual queries)
• Session Data: Login times for security purposes

We do NOT store: Your tool inputs, DNS queries, scanned ports, or any sensitive data you enter into tools. Privacy is our priority.

Unfortunately, if you lose your Security Key and forget your password, there is no way to recover your account. This is by design for maximum security - we don't use email-based recovery which can be compromised.

Tips for the future:

• Screenshot your Security Key during signup
• Store it in a password manager
• Write it down and keep it somewhere safe

If locked out, you'll need to create a new account.

MyNetworkTools offers 108+ professional tools across several categories:

• Network Tools: DNS lookup, ping, traceroute, port scanner, WHOIS, etc.
• Security Tools: Password generator, hash generator, encryption, SSL checker
• Developer Tools: JSON formatter, code beautifier, regex tester, UUID generator
• Web Tools: HTTP headers, meta tag analyzer, page speed test
• Monitoring: Uptime, SSL expiry, domain expiry monitors

Our Chrome Extension gives you quick access to 31 popular tools directly from your browser toolbar. Features include:

• No page redirects - tools work in the popup
• Synced notes with your dashboard
• Password generator, hash tools, JSON formatter
• DNS lookup, IP geolocation, WHOIS
• Auto-update notifications

Login with your MyNetworkTools account to use the extension.

Once logged in, you can save up to 6 favorite tools for quick access:

• Click the star icon on any tool page
• Or use the "Select Favorites" dropdown in the header
• Your favorites appear in the quick-access bar at the top of every page

Yes! Our tools query real-time data from authoritative sources:

• DNS Tools: Query actual DNS servers (Google, Cloudflare, authoritative)
• WHOIS: Pull data directly from registrar databases
• SSL Checker: Analyze live certificate data from servers
• Port Scanner: Perform real connection attempts to target ports
• IP Geolocation: Use multiple databases for accuracy

Results are always fresh and not cached (unless specified).

Some tools work offline when using the PWA:

• Works Offline: Password generator, hash tools, Base64 encoder, JSON formatter, UUID generator, text tools, calculators
• Requires Internet: DNS lookup, port scanner, WHOIS, SSL checker, ping, traceroute, IP geolocation

Network tools require internet because they query external servers. Local/utility tools work anywhere!

Yes! Most tools offer export options:

• Copy to Clipboard: One-click copy on all tools
• Download JSON: Available on DNS, WHOIS, and other data tools
• Download TXT: Plain text export for logs and reports
• Print: Formatted output for documentation

Look for the export buttons below each tool's results.

API access is coming soon! We're developing a RESTful API that will allow you to:

• Integrate tools into your own applications
• Automate network checks and monitoring
• Build custom dashboards and reports

API access will be available for Pro and Team users. Join our mailing list to be notified when it launches!

Most tools work without an account, but some features require login:

• Tool History: Track your recent queries
• Monitors: Set up uptime, SSL, and domain monitoring
• Notes: Save and sync notes across devices
• Favorites: Quick access to your most-used tools
• Chrome Extension: Full sync requires authentication

Creating an account is free and takes 30 seconds!

Your notes automatically sync across all platforms:

• Dashboard: Click on any note in the Notes card to edit
• Notes Page: Full notes management at /notes.php
• Chrome Extension: Access notes from the "My Notes" tool

Changes save automatically and sync in real-time.

Free accounts can create up to 50 notes. Each note can contain a generous amount of text. Notes are stored securely and only you can access them.

Yes! You can export your notes from the Notes page:

• Individual Export: Copy any note to clipboard
• Bulk Export: Download all notes as a JSON or TXT file
• Print: Print formatted notes for offline reference

Your data is always yours to take with you.

Yes, notes are automatically backed up:

• Cloud Storage: Notes are stored securely on our servers
• Real-time Sync: Every change is saved immediately
• Redundancy: Multiple backup copies for data protection

We recommend also exporting important notes locally for extra safety.

Uptime monitoring checks if your websites are online:

• HTTP/HTTPS Checks: We request your URL and verify it responds
• Response Time: Track how fast your site responds
• Status Codes: Alert if non-200 responses occur
• Configurable: Set check intervals (5min, 15min, 30min, 1hr)

Get notified immediately when your site goes down.

SSL monitoring prevents certificate expiration surprises:

• Expiry Tracking: Monitor when your SSL certificates expire
• Early Warnings: Get alerts 30, 14, and 7 days before expiry
• Certificate Details: View issuer, validity period, and chain info
• Multi-domain: Monitor unlimited SSL certificates

Never let an expired SSL certificate take down your site again!

Domain monitoring tracks your domain registration:

• Expiry Alerts: Know when domains are about to expire
• WHOIS Changes: Get notified of registrar or nameserver changes
• Early Warnings: Alerts at 60, 30, 14, and 7 days before expiry
• Bulk Monitoring: Track all your domains in one place

Protect your domains from accidental expiration.

Check frequency depends on the monitor type:

• Uptime: Every 5, 15, 30, or 60 minutes (configurable)
• SSL Expiry: Daily checks
• Domain Expiry: Daily checks

Pro users get access to more frequent check intervals.

Alerts are delivered through multiple channels:

• Dashboard: Alert banner and notification badge
• Email: Instant email for critical alerts
• Browser: Push notifications (if enabled)

Configure your notification preferences in Account Settings.

Monitor limits depend on your plan:

• Free: 5 monitors total (any type)
• Pro: 25 monitors with faster check intervals
• Teams: 100 monitors per team with shared visibility

Mix and match uptime, SSL, and domain monitors as needed.

Share your unique referral link with friends and earn rewards:

• 1 FREE month of Pro for every friend who signs up
• Rewards stack - refer 5 friends, get 5 months of Pro
• Find your referral link in your Account page

We offer two premium tiers for power users:

• Pro ($9.99/month): For individual power users
  • Priority support with faster response times
  • Extended tool history (90 days vs 30 days)
  • Unlimited notes (vs 50 for free)
  • Advanced monitoring with more frequent checks
  • No account inactivity deletion
  • Early access to new tools
• Teams ($19.99/month per seat): For organizations and teams
  • Everything in Pro, plus:
  • Shared team workspace
  • Team notes and collaboration
  • Centralized billing and admin controls
  • Team activity dashboard
  • Priority onboarding support
  • Custom integrations available

Note: During our free-for-limited-time period, all users have access to Pro-level features!

Team workspaces provide a shared environment for your organization:

• Custom Subdomain: Your team gets a branded subdomain (yourteam.mynetworktools.com)
• Shared Access: All team members can access the workspace with their own login
• Centralized Billing: One bill for the entire team
• Team Branding: Customize your workspace with your organization's name and logo

Each member has their own account while being part of the team workspace.

To create a team:

• Go to your Account page
• Click "Create Team" and enter your team name
• You become the Team Admin with full control
• Invite members via email or shareable invite link

To join a team:

• Click an invite link sent by a Team Admin
• Or enter an invite code on your Account page
• Accept the invitation to join the workspace

All team members get access to:

• All 108+ Tools: Full access to every tool on the platform
• Team Workspace: Access via your team's custom subdomain
• Pro Features: Extended history, unlimited notes, and more
• Priority Support: Faster response times for team accounts

Each member maintains their own personal account data (notes, favorites, history).

Your team workspace is a branded version of MyNetworkTools:

• Custom URL: yourteam.mynetworktools.com
• Team Branding: Your organization name displayed throughout
• Full Tool Access: All 108+ tools available
• Individual Dashboards: Each member has their own dashboard and data

Team members log in with their own credentials to access the workspace.

Teams have two role levels:

• Owner: Full control including billing, team settings, and managing members
• Member: Can access the team workspace and shared resources

The team Owner can manage all aspects of the team from the Team Settings page.

Team billing is simple and centralized:

• Per-seat pricing: $19.99/month for each team member
• Single invoice: Team Owner receives one bill for all seats
• Flexible seats: Add or remove members anytime - billing adjusts automatically

The Team Owner manages all billing from the Team Settings page.

We're here to help! You can reach us through:

• Contact Form: Contact Us - creates a support ticket
• Support Page: Support (for logged-in users)
• Feedback: Share Feedback to help us improve

We typically respond within 24-48 hours.

Found a bug? Please report it through our Contact Form with:

• Which tool or page has the issue
• What you expected to happen
• What actually happened
• Your browser and device type

We appreciate your help in making MyNetworkTools better!